Ordering information
Order and dispatch
We aim to dispatch within 48 hours. Delays may occur if we are out of stock, have problems with clearing payments or if there are any issues with our courier services. Please make sure we have a contact telephone number or email address in case we need to advise you of your order status.
If you have specific colour or pattern requirements, please use the comment box in the shopping cart before you check out.
Payment
We accept most credit cards. For internet orders payment is organised through a secure third party site. We do not hold credit card details. The Costume Store does not authorise payment until goods are ready for dispatch.
Delivery
Our standard dispatch charge within the United Kingdom for parcels up to 1kg is £7.50 + VAT using DPD courier service. Rates depend on weight and dimensions. Parcels between 1kg and 2 kg will cost £9.00 + VAT, parcels over 2kg and under 10kg or longer than 90cm will cost £12.50 + VAT. We will contact you with a quote for heavier parcels. If you would like us to send small items by Royal Mail to save costs, please let us know and we will try to arrange this for you. If we can send your order at a cheaper rate, we will refund the difference.
Please let us know as soon as possible if there has been a problem with your delivery so we can rectify the matter for you.
Please ensure that there is someone available to sign for deliveries.
Delivery charges for orders outside the United Kingdom are estimated. Please be assured, if the shipping cost ends up being cheaper, we will refund you the difference.
Returns
If you need to return goods for any reason, please contact us within 30 days and we can arrange replacement items, a refund or a credit note. The items need to be in a resalable condition and in their original packaging. In some cases there may be a re-stocking charge. Return postage is the responsibility of the client and you should obtain a proof of postage certificate, available from any Post Office.
Refunds will not be given without a telephone call or email.
Prices & VAT
Prices quoted do not include VAT (currently charged at 20%) this will be added at check out for UK customers. For customers outside the UK, please be aware you may be charged tax, customs duties and handling fees in your country. We have no control over this so it is solely your responsibility. We hope this may improve once trade agreements are in place. All prices are subject to alteration without notice.
Trade Descriptions Act
Every care has been taken to ensure that the descriptions and specifications of our products are correct. However, as some of our products are ends of lines or limited stock, we reserve the right to make variations on items illustrated.
Data Protection Act
We will never pass on your personal details to third parties.
Customer Service
We are continually looking to improve our service. Your comments are important, so please do write, telephone or email us your comments. We welcome your feedback and suggestions for new items. If we think they will be a good addition to stock, we'll try and track them down!